VIENNA, VA— July 20, 2022 – ATG Innovations (ATGI) has achieved ISO/IEC 20000-1 IT Service Management System certification from NSF-ISR. By achieving this certification, ATGI establishes a framework for best practices, optimization initiatives, and internal efficiencies. This standard helps identify and respond to customer needs by delivering quality services and supporting/exceeding service level agreements.
“Obtaining certification in ISO 20000-1 has demonstrated our continual commitment to excellence and best practices within our delivery of Healthcare IT services. In coordination with our ISO 9001:2015 Quality Management System, this ongoing ‘measure, monitor and improve’ methodology allows ATGI to ensure a culture of quality, compliance, and consistency”, says Keith Robertson, Operations Program Manager for ATG Innovations.
By earning ISO/IEC 20000-1 certification through NSF, ATG Innovations demonstrates a commitment to excellence and best practices in service through the implementation of a service management system.
"The arena for businesses to gain customers has never been more competitive,” states Jen Morecraft, Senior Director of NSF-ISR. “ISO/IEC 200000-1 certification shows current and potential clients that ATG Innovations delivers consistent and good quality services as well as operates through best practices. Ultimately this helps customers choose which business they would like to work with, giving ATGI a competitive advantage in the market.”